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What is the bounced email report?

Cassandra Yost
Updated

You receive a daily bounced email report when a payment notification email fails to deliver. You can use this report to identify delivery issues and take corrective action.

Bounce Reasons

You can see why an invoice or statement email did not send as expected. 

Bounce reasons appear on the report with an error code and guidance for next steps.

ISP Block

ISP blocks occur on the client’s email system, and you may not know there is an issue until it appears on the report.

If this occurs, take the following actions:

  • Contact the client directly.
  • Ask them to have their IT or mail administration team whitelist your sending domain.
  • Ask them to whitelist Postmark sending IP addresses in their mail filter settings.

Messages are sent from the following IP ranges:

  • 50.31.156.96/27 (50.31.156.96–127) for transactional emails.
  • 104.245.209.192/26 (104.245.209.192–255) for transactional emails.
  • 50.31.205.0/24 (50.31.205.1–255) for broadcast emails.

Once resolved, resend the invoice from your practice management system, or forward your BCC copy from your inbox.

Soft Bounce

A soft bounce usually means the inbox is full or not fully set up.

If this occurs, take the following actions:

  • Contact the recipient using another method.
  • Let them know the email bounced.
  • Ask them to have their IT or mail administrator correct the issue.

Once resolved, resend the invoice from your practice management system, or forward your BCC copy from your inbox.

Hard Bounce

A hard bounce usually means the address has a typo or the recipient blocked your domain.

If this occurs, take the following actions:

  • Review the email address for typos.
  • Correct the client profile in your practice management system, if needed.
  • Resend the email after correcting the address.

If the email address is valid:

  • Contact the recipient through another channel.
  • Ask them to whitelist emails from your firm’s domain.
  • Contact support@aiwyn.ai to request reactivation of the hard-bounced address.

No emails send to a valid address until reactivation is complete.

After reactivation, resend the invoice from your practice management system, or forward your BCC copy from your inbox.

Ingested Invoice Does Not Exist

This usually means the invoice is not posted yet or is already paid.

If the invoice is not paid, take the following actions:

  • Check your BCC invoice inbox for the invoice number.
  • Confirm the invoice was not sent after posting.
  • Post the invoice.
  • Send the invoice.

If the invoice still does not send, contact support@aiwyn.ai.

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