Aiwyn currently offers two tiers of customer support to assist your team and your clients. If you have any questions or are interested in upgrading your current support and implementation services, please reach out directly to support@aiwyn.ai. Services are provided by Aiwyn’s full-time, US-based team between the hours of 9am - 5pm EST, Monday - Friday (excluding holidays).
Two Tiers:
Standard Support
- Best-in-Class Implementation Program
- 90 days free Smart Bot and Live Chat Support
- Standard reports (Daily: Email Deliverability, Payment Detail; Monthly: Payment Summary)
- Unlimited Email Support
- Additional fees for future PM re-implementation(s)
Service Level Agreements (SLAs)
| Priority | Urgent | High | Normal | Low |
| Reply Time | 2 business hours | 4 business hours | 8 business hours | 16 business hours |
Premium Support
- Accelerated Response Times
- Smart Bot (24/7) and Live Chat Support during Aiwyn business hours
- 10 hours allotted annually for custom research and/or custom report creation services
- Additional hours available at discounted rate ($225/hr)
- Complimentary retraining
- No additional fees for future PM re-implementation(s)
Service Level Agreements (SLAs)
| Priority | Urgent | High | Normal | Low |
| Reply Time | 1 business hour | 2 business hours | 4 business hours | 8 business hours |