Star: How to undo payment allocation for failed or refunded payments to invoices

Summary

All payments allocated to invoices in Star reflect accordingly in Aiwyn. When a payment made towards an invoice fails or is refunded, whether it was made through aiwyn or not, must then be unallocated in Star in order to reflect the correct invoice balance to the client in Aiwyn. 

How to undo payment allocation

1. In Star, go to client that had the failed or refunded payment
2. Go to the A/R tab
3. Under the Receipt type for the payment allocated to one or more invoices, select the entry to view dropdown
4. Select the "Undo Allocations" option