Locate a single email Aiwyn sent on your firm's behalf — usually because a client is asking whether their invoice or statement arrived.
Steps
- Open the Firm Portal and select Clients (or if using Aiwyn Practice, Clients & Contacts).
- Select Email Delivery Hub. The table opens showing the last 30 days of outbound email.
- Set the start date and end date at the top of the page to cover when the email was sent. Widen the range if the send predates the default 30 days.
- Narrow the table if you need to:
- Email type — invoices, smart statements, payment confirmations, payment failures. See Email types tracked in the Email Delivery Hub.
- Delivery status — use this to isolate bounced or failed messages. See Email delivery statuses.
- Type into the search field. Search covers recipient name, email address, subject line and client name. See Email Delivery Hub data refresh and search scope.
Select a row to see its individual recipients and their separate outcomes.
If a recent send is missing, the table may not have refreshed yet — it updates roughly every fifteen minutes.