We suggest using the email template below to your clients to instruct them on how to resolve an ACH block:
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Email subject:
Recent payment rejected due to ACH block
Email body:
Dear client,
We wanted to alert you that your recent payment was not able to be processed by your bank due to the ACH block you or your financial institution have in place.
We appreciate your caution and recognize that payments fraud is an ever-present—and growing—threat to businesses of all sizes.
In order to resolve your payment, you will need to do two quick things:
- Ensure you have added these Payee IDs as authorized for debits on your bank account:
- 1800948598 - Stripe Payments Company
- 4270465600 - Stripe Payments Company
- Please reach out to support@aiwyn.ai and confirm that there are no authorization restrictions applied to your bank account and future debits have been authorized.
Once you have completed these two steps, support@aiwyn.ai will reach out to you directly to let you know that you are able to re-process your payment. We sincerely value your security and your time. Please feel free to reach out to us, or our payment provider Aiwyn with any questions on getting this payment resolved.