The Smart Statements report shows how statement reminders influence customer payments and collection results after delivery.
Tracking Reminder Effectiveness
You can see whether Smart Statement reminders prompt customers to take action and resolve balances.
- Statements and reminders sent show total delivery volume during the selected period.
- Payments after reminders show whether a payment occurred following delivery.
- Balances resolved percentage shows how much outstanding balance clears after reminders.
- Aging bucket performance shows which stages respond best to follow-ups.
Measuring Payment Response Times
You can track how quickly customers submit payments after receiving a statement or reminder.
- Median time to payment shows the typical delay between delivery and payment.
- Response time by aging bucket shows speed differences across aging ranges.
- Response trends over time show whether reminders reduce delays.
Reviewing Collection Outcomes by Aging Bucket
You can compare how balances move through each aging bucket during the collection lifecycle.
- Total balance entering the bucket shows starting exposure.
- Amount paid or resolved shows successful collections.
- Outstanding or rolled balances show unresolved amounts moving forward.
Using the Report to Improve Collections
You can apply report insights to strengthen your reminder strategy and reduce outstanding balances.
- Collection impact shows how Smart Statements influence cash flow.
- Behavior comparisons show differences across aging buckets.
- Timing and messaging opportunities highlight where adjustments may improve results.
- High-risk accounts help identify cases needing additional follow-up.
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