The undelivered email insights report helps you find and fix outbound email delivery issues before they affect client communication or collections.
Understanding Report Coverage
You can see which outbound emails did not successfully reach recipients.
Failed or undelivered emails show messages that bounced, were blocked, or failed delivery.
Missing or failed attachments highlight emails where expected documents were not included or delivered.
Data quality issues flag invalid email addresses, sender domain problems, or incomplete client records.
Identifying Delivery Failures
You can quickly pinpoint the reason an email was not delivered.
- Delivery status indicates whether a message bounced, was blocked, or failed.
- Attachment status shows when invoices or statements were not included.
- Error indicators surface configuration or data issues tied to the failure.
Understanding Business Impact
You can understand how email failures affect collections and client experience.
- Undelivered emails can delay payments.
- Missing attachments can cause client confusion.
- Recurring data issues can reduce operational efficiency.
Applying the Report Operationally
You can use the report to guide corrective action and monitoring.
Firms use the report to:
- Monitor ongoing email delivery health.
- Identify recurring failures by client or message type.
- Prioritize fixes for high-impact delivery issues.
- Support internal troubleshooting for email and data problems.
Want to go deeper? Learn how to navigate, customize, and analyze reports in Aiwyn.