Firms that invoice outside the US can bill and collect in US dollars, Canadian dollars and British pounds, each with its own portal behavior, costs and entry requirements.
Accepting payments in non-US currencies is an add-on to the standard Payments & Collections module. US dollars are available to every firm; Canadian dollars and British pounds require the add-on.
Supported currencies
Currency
Symbol shown in the Client and Firm Portal
Bank transfer scheme
Add-on required
US dollar
$
ACH
No — this is the standard module
Canadian dollar
CA$
Pre-Authorized Debit (PAD)
Yes
British pound
£
Bacs
Yes
How currency affects the payment experience
Behavior
What is the case
Default payment currency
US dollars, unless otherwise configured for the firm
Non-invoice payments
Made in US currency, including payments made through a Quick Payment Link
Currency assignment
A currency is assigned to a specific invoice, or to all invoices of a client. The currency data must originate in the firm's practice management system.
Bank transfer method offered
When an invoice is selected, the bank transfer method matching that invoice's currency is offered as a payment option
Bank transfer label
The display name of the bank transfer payment method differs by currency, and is set to the firm's preference per currency.
Card processing fee rate
The rate added to the payment summary changes based on the currency of the invoice being paid, and may differ from the firm's US default.
Mixing currencies in one payment
Not possible. Only invoices of the same currency may be paid at one time.
Invoice appearance
Otherwise identical to US invoices. The only differences are the currency symbol and the bank transfer label.
Payout timelines
Payment method
Payout timing
US bank transfer (ACH)
Within one business day
Canadian bank transfer (PAD)
Five business days after the date of transaction
UK bank transfer (Bacs)
Four business days after the date of transaction
Credit card, US and non-US
Two business days after the date of transaction
Fees by currency
Currency
Payment method
Fee rate
Who pays
$
Credit card
Merchant fee rate in the Aiwyn contract (example: 3.5%)
Client
$
Bank transfer (ACH)
Merchant fee rate in the Aiwyn contract (example: 0.8%)
Firm
CA$
Credit card
2.4%, a legal requirement
Client
CA$
Credit card
Merchant fee rate minus 2.4%
Firm pays the difference between the contracted rate and the rate paid by the client
CA$
Bank transfer (PAD)
Merchant fee rate in the Aiwyn contract (example: 0.8%)
Firm
£
Credit card
Merchant fee rate in the Aiwyn contract (example: 3.5%)
Client
£
Bank transfer (Bacs)
Merchant fee rate in the Aiwyn contract (example: 0.8%)
Firm
The 3.5% and 0.8% figures above are illustrative examples, not rates Aiwyn charges. The actual rate is the merchant fee rate in the firm's signed Aiwyn contract.
Prerequisites
Requirement
What must be true
Module
The firm has the multi-currency add-on to Payments & Collections
Practice management system
Hosts and lists invoices in multiple currencies. The currency data must come from the invoice data housed in the practice management system.
Legal presence
The firm has a legitimate business operating in the non-US country (Canada and/or Great Britain)
Bank account
The firm holds a bank account in the non-US country, in that currency
Stripe connection
The non-US bank accounts are connected through Stripe and pass Stripe's business verification
Responsible person
A person from the firm submits the Stripe verification documents. This person should be a resident of the non-US country and have access to the required documents.
Stripe verification documents — United Kingdom
Category
Rule
Accepted items
Identity documents
Choose one
Passport, driver licence, Citizen Card, Electoral ID
Identity information
All required
Full legal name, date of birth, photo of the responsible person submitting documents
Personal address documents
Choose one
Utility bill, statement from a financial institution, government issued letter, solicitors letter, council or housing association documentation, Benefits Agency documentation, Electoral Register entry, NHS Medical Card, GP letter of registration with the surgery
Personal address information
All required
Full legal name, personal address matching the submitted documents
Business documents
Choose one
VAT registration, Certificate of Incorporation, Companies House document, HMRC VAT certificate, HMRC account statement, Charity Commission document, OSCR Scottish Charity Regulator document, Ofsted school inspection report
Business information
All required
Full company legal entity name, tax ID from the local tax authority, company address matching the submitted documents
Stripe verification documents — Canada
Category
Rule
Accepted items
Identity documents
Choose one
Passport, driver's licence, citizenship card, work permit, study permit, permanent resident card, provincial or territorial photo identity card excluding health ID cards (front and back scans required), Certificate of Indian Status card
Identity information
All required
Full legal name, date of birth, photo of the responsible person submitting documents
Personal address documents
Choose one
Driver's licence, work permit, study permit, provincial or territorial photo identity card excluding health ID cards (front and back scans required), insurance document, investment account statement, property tax statement, bank statement, utility bill dated within 12 months
Personal address information
All required
Full legal name, personal address matching the submitted documents
Business documents
Choose one
Valid government-issued document, corporate profile report, Notice of Assessment issued by the Canada Revenue Agency dated within 12 months, Articles of Incorporation or Association, Notice of Articles, company summary, results from a Quebec registry search, business licence, partnership agreement or registration
Business information
All required
Full company legal entity name, company address matching the submitted documents, list of all directors
Directorship verification
Always applies
Stripe confirms the company's beneficial ownership and persons with significant control against the national business registry of the country the account is set up in
Directorship documents
Choose one
A current and valid municipal, provincial, territorial or federal government issued document containing the entity name and directors; corporate profile report; Articles of Incorporation or Association; Notice of Articles; Notice of Change of Directors (for example Form 6, Form 4006, Form 3006); board meeting minutes dated within 12 months; signed company resolution confirming current directors dated within 12 months
Directorship information
All required
Full company legal entity name; all director, shareholder and beneficial owner names and positions
