You can configure DNS records that allow Aiwyn to send authenticated emails on your behalf and ensure reliable delivery to your clients.
Receiving Your Domain-Specific DNS Details
You will know exactly which DNS records to add for your firm and any subscribed portals.
Aiwyn provides your DKIM and return path details through your Implementation Tracker under Important Links, as well as through an emailed support ticket to your IT contact.
If you use multiple portals, such as different branded invoice emails or client portal URLs, you must add DKIM recordsfor each domain Aiwyn uses to send emails on your behalf.
If you change your firm’s email domain due to a rebrand or domain update, contact Aiwyn Support to receive updated DKIM records.
Adding DKIM And Return Path DNS Records
You will add the required DNS records to each applicable domain so Aiwyn can authenticate outbound email.
Open your DNS provider’s management console.
Add a DKIM record using the details provided during implementation.
Add a return path record using the values supplied by Aiwyn.
Save your DNS changes and allow time for propagation.
Use the following record formats when entering the values provided by Aiwyn:
-
DKIM record
Record Type: TXT
Hostname: Provided during implementation
Value: Provided during implementation
-
Return path record
Record Type: CNAME
Hostname: pm-bounces
Value: pm.mtasv.net
Configuring DMARC And SPF (Optional)
You can align Aiwyn email delivery with your existing DMARC policy.
If you use DMARC and need Aiwyn’s SPF value, include the following in your SPF record:
include:spf.mtasv.net
When setting the TTL (Time to Live) for your DKIM record, set it to one hour, which is the standard recommended value.
Accessing Provider-Specific DNS Help
DNS configuration steps vary by hosting provider. Additional guidance is available in this support article published by Aiwyn’s email routing provider, Postmark, which covers common DNS platforms and record entry steps.